About Teton
Teton is redefining the role of healthcare workers through cutting-edge AI technology and a great product experience. As populations get older and a shortage of staff, the healthcare system is under pressure. Teton's mission is to decrease the cost of healthcare while improving the quality of care.
Teton's product enables care teams to intervene, prevent, and operate more efficiently. Teton's ambient sensors in resident rooms capture activity, sleep, respiration, gait, and more. These signals are used to both react fast to risk events, like falls, and for long-term health analysis, enabling care teams to take actions.
Teton is scaling fast, operating in the Nordics, UK, DACH, and US. Teton recently raised a $20M Series A. Expect travel to the US to meet users and team members.
Teton focuses relentlessly on product excellence and user experience, deploying solutions at speed that make a tangible difference for caregivers. Teton is an aspiring meritocracy biased towards action, striving to always raise the bar. If you are driven by impact, speed, and leveling up, this might be the place for you.
The position requires a physical presence at Teton's office in Copenhagen, Denmark. If you are looking for a 9-17 job, perform best with structure, and struggle dealing with unknowns, this is not for you. Teton believes close collaboration between a hard-working, high-agency team enables the fastest and most efficient iteration cycles, helping Teton build an impactful product that healthcare professionals truly love to use.
The Job
Teton is looking for a Technical Support Engineer to help keep Teton running smoothly across hundreds of deployments.
When issues come in from customers, you will be the first technical person digging into them. You will investigate what happened, understand where things broke, and work closely with engineering to get them fixed.
To do this well, you will develop a deep understanding of the entire Teton stack. From devices deployed in resident rooms and local networks, to backend services, databases, infrastructure, and mobile apps.
You will work on:
- Investigating and troubleshooting support tickets from customers.
- Debugging issues across devices, networking, backend services, databases, and mobile apps.
- Working closely with Customer Success and Engineering to resolve customer issues.
- Reproducing bugs and identifying root causes.
- Building fixes and improvements across different parts of the product.
- Identifying recurring issues and helping improve overall system reliability.
This is a great role for someone who wants to learn how a complex product works end-to-end. One day you might be debugging connectivity issues on a deployed device. The next you might be investigating database records, fixing a frontend bug, or working with one of Teton's machine learning engineers to understand unexpected system behavior.
You will work closely with specialists across the company and gain exposure to hardware, networking, cloud infrastructure, backend systems, mobile apps, and machine learning systems.
Qualifications
- A Bachelor's or Master's degree in Software Engineering, Computer Science, or a related field.
- Solid programming skills and experience writing production code.
- Comfortable debugging and working across a large codebase.
- Experience working with databases and writing SQL queries.
- Basic understanding of networking and connectivity concepts.
- Strong analytical and troubleshooting skills.
- Excellent communication skills and the ability to work directly with users.
- Strong curiosity and an eagerness to learn new technologies and systems.
What Teton Offers
- Participation in Teton's warrant program (stock options).
- A small team where your decisions directly shape the product.
- A Copenhagen-based office with close collaboration, not an async-only culture.
- Work on software that healthcare workers depend on every day. The impact is tangible and immediate.
Join Teton's Team
Teton is looking for individuals who share Teton's vision and value ownership and entrepreneurship over a conventional job.
At Teton, you will have the chance to make a real impact with your work.
If you are ready for more than just a job, come aboard and be part of Teton's mission to transform healthcare.
