Are you the kind of person who sees a flow underperforming and takes ownership of fixing it end-to-end? Do you thrive when you get to shape how CRM drives real revenue, not just send campaigns out the door, and do you treat AI as a serious multiplier for what you can deliver? Then you might be the person Mercive ApS is looking for at Mercive ApS's office in the center of Copenhagen.
Mercive ApS is a fast-growing Shopify e-commerce agency based in Copenhagen. Mercive ApS is the right match if you want to join a team that pushes boundaries and solves real business problems through design, technology, and strategy.
Mercive ApS believes AI is fundamentally changing how digital work gets done, and Mercive ApS is putting it at the core of how Mercive ApS works, not as a gimmick, but as a genuine multiplier for quality, speed, and what is even possible to deliver. Mercive ApS is looking for specialists with an entrepreneurial mindset: people who take initiative, own outcomes, and hold themselves accountable without waiting to be told.
This is not a role for a generalist who has touched a lot of platforms. Mercive ApS is looking for someone who has Klaviyo as their primary specialism and has worked deeply with it in an e-commerce context. You should know what works, be able to build it yourself, and have the cases to prove it.
The RoleYou will take a central role in developing, driving, and optimizing CRM as a performance channel. You will own the work end-to-end, from idea and setup through to analysis and optimization, and you will be the person who sets the standard for how CRM is done at Mercive ApS. As an end-to-end e-commerce agency, Mercive ApS works cross-functionally, and CRM plays closely alongside strategy, paid, creative, design, and the commercial setup around each client.
Mercive ApS believes the best results are created when specialists work closely together, and when strong craft is combined with high expertise and real collaboration. AI is increasingly part of how Mercive ApS works, and CRM is no exception, whether that is using AI (including Claude) to analyze and optimize setups, drive internal and external projects, or find leverage in repetitive work.
Mercive ApS uses AI actively to improve Mercive ApS's workflows, help Mercive ApS's clients, and create sharper insight on Mercive ApS's cases. It is important to Mercive ApS that AI is used with quality and judgment. Mercive ApS does not expect you to be an AI expert on day one, but Mercive ApS does want someone genuinely curious and eager to push what is possible.
The specialists who thrive here are the ones who experiment, find leverage, and bring new approaches to the team. Design understanding matters here too. You do not need to be a designer, but you do need a feel for the visual.
You will have full support from Mercive ApS's design department, but it is important that you can see what works yourself, give qualified input, and help make sure the creative and the commercial play together. This is a fast-paced environment where the opportunities for growth are endless, and where the people who take ownership and run with things go furthest.
ResponsibilitiesTake ownership of CRM as a performance channel, owning the work end-to-end from idea and setup through to analysis and optimization.
Build, maintain, and optimize flows in Klaviyo.
Plan and execute campaigns with a strong focus on performance.
Work with segmentation, testing, and continuous improvement.
Work closely with Mercive ApS's technical department and drive internal and external projects using AI, including Claude, as a tool for analysis, efficiency, and optimization of Mercive ApS's setups.
Collaborate with Mercive ApS's design department to create emails and campaigns that look good, follow brand guidelines, and convert.
Turn data, customer behavior, and commercial understanding into concrete CRM initiatives.
Advocate for improvements to quality, performance, and ways of working that have broad impact across the team.
An entrepreneurial mindset: a self-starter who takes initiative, owns outcomes, and holds themselves accountable.
Solid hands-on experience in Klaviyo, with it as your primary platform.
Primarily e-commerce experience, with a strong understanding of the dynamics of online business.
A track record you can document through cases, clients, or concrete performance examples.
Technically sharp, with a firm grasp of both Klaviyo and the surrounding tech stack.
Familiarity with AI-assisted tools and workflows (e.g., Claude), or a strong drive to master them, paired with the judgment to use AI with quality.
A good eye for design and an understanding of what works visually in emails and campaigns.
Strong language skills, able to craft messages that are clear, relevant, and converting.
Positive, solution-oriented mindset, with strong organizational skills.
Daily lunch at Restaurant Lalala.
Coffee, soda, and snacks in the office.
Friday bars and fun events.
Office located in central Copenhagen.
If you can see yourself being a part of Mercive, please send Mercive ApS your CV and a description of why you are interested in this role.
You need to be located close to Copenhagen to be considered for this job.
Mercive ApS is looking for someone to start on August 3, 2026, so you should be available to begin then (or shortly after).
