Nurse (Clinic Coordinator)

Position Information

Office/Unit/Project: UN City Common Services
Title: Nurse (Clinic Coordinator)
Level: NPSA 8
Duty station (City and Country): Copenhagen, Denmark
Type (Regular or Short term): Part-time, 80%
Office- or Home-based: Office-based
Expected Duration: 1 year with possible extension

Office/Unit/Project Description

UN City Copenhagen comprises two campuses. Campus 1 opened in 2013 and houses 1,600 employees from 108 different countries working in 10 different agencies. Campus 2 is home to UNICEF Supply Division with 400 employees and is the largest humanitarian warehouse in the world.

The 10 UN agencies resident in UN City vary in size and mandate. They do, however, share a common agenda: to achieve the 17 Sustainable Development Goals by 2030.

The UN City Common Services (CS) plays a crucial role in delivering operational support services to the various offices situated within UN City. These encompass essential services such as building maintenance, canteen and catering services, cleaning, communications, driving, fitness center management, IT helpdesk, mail services, medical support, meetings and events services, and reception.

The UN Clinic in Copenhagen is part of the UN Common Services and is administered by United Nations Development Programme. The clinic operates under the local Clinic Steering Committee. The objective of the UN Clinic is to provide primary clinical care and occupational health services to personnel of the UN Common System and their recognized dependents (in particular for those from outside the EU), and to provide referrals into the Danish health care system.

Under the guidance and direct supervision of the UN Clinic Doctor, the incumbent will fulfill the duties of the Nurse (Clinic Coordinator) in UN City, Copenhagen.

Scope of Work

Clinical Technical Duties

Within delegated authority, the Nurse shall be responsible for the following duties:

• Attends the UN Clinic.
• Assists the UN Physician in the performance of his/her duties.
• Performs diagnostic and screening tests such as ECG, laboratory tests (blood and urine), and other tests as required.
• Facilitates referral and coordinates follow-up with the UN Medical Doctor or an outside physician, as required.
• Depending on the patient’s risk factors, coordinates referral for general preventative activities (e.g., mammograms, pap smears, colonoscopies, etc.).
• Liaises with Danish health authorities and external laboratories as required.
• Ensures the preparedness of staff traveling on missions or reassignments, including the administration of appropriate vaccines, instructions on malaria prophylaxis, and other travel-related ailments.
• Instructs on the content and potential uses of the travel kit.
• Assists in providing health education and health promotion programs.
• Participates in work environment assessments (e.g., office ergonomics) and addresses other occupational health issues.
• Plans and organizes preventive medical fairs.
• Performs medical briefings for incoming staff and conducts first aid training.
• Administers minor “outpatient” treatment and manages immunization/vaccination requirements.
• Assists in maintaining records of patients' medical data including consultations and treatment.
• Maintains strict confidentiality regarding patients’ medical records, patient management, and treatment.
• Performs medication administration, injections, dressings, stitching, foreign body extractions, and so on as needed.
• Performs other related duties as required.

Administrative Duties

• Maintains the UN Clinic in good order, keeps the inventory of medical supplies and equipment up-to-date, and ensures preparedness for disasters.
• Provides patients with certificates and medical reports requested by United Nations Development Programme according to rules and regulations.
• Coordinates and supervises the work of other UN Clinic personnel.
• Checks equipment and supplies on a daily, weekly, monthly, and yearly basis, and maintains them in working order.
• Enters medical data of patients into registers, patient files, and electronic databases.
• Processes patient invoices, including the preparation and reconciliation of daily accounts.
• Schedules consultations with the UN Physician for eligible staff and dependents.
• Maintains a roster of available specialists for referrals and treatment when necessary.
• Ensures the proper and safe disposal of hazardous material and medical waste in close coordination with the Medical Physician, Lab Technicians, and Pharmacists.
• Identifies and plans clinic material, supplies, and equipment requirements, and raises requisitions accordingly.
• Liaises with Procurement to establish essential contracts.

Institutional Arrangement

The Nurse (Clinic Coordinator) reports to the Medical Doctor.

Competencies

Core

Achieve Results: LEVEL 2: Scales up solutions and simplifies processes, balancing speed and accuracy in doing work.

Think Innovatively: LEVEL 3: Proactively mitigates potential risks, develops new ideas to solve complex problems.

Learn Continuously: LEVEL 2: Goes outside comfort zone, learns from others, and supports their learning.

Adapt with Agility: LEVEL 2: Adapts processes/approaches to new situations, and involves others in the change process.

Act with Determination: LEVEL 2: Able to persevere and deal with multiple sources of pressure simultaneously.

Engage and Partner: LEVEL 3: Possesses political savvy, navigates complex landscapes, and champions inter-agency collaboration.

Enable Diversity and Inclusion: LEVEL 2: Facilitates conversations to bridge differences and considers diversity in decision-making.

Cross-Functional & Technical Competencies

Thematic Area: Business Direction & Strategy

Name: Effective Decision Making

Definition

• Ability to take decisions in a timely and efficient manner in line with one's authority, area of expertise, and resources.

Thematic Area: Business Development

Name: Knowledge Generation

Definition:

• Ability to research and turn information into useful knowledge, relevant to the context, or responsive to a stated need.

Thematic Area: Business Management

Name: Communication

Definition:

• Ability to communicate in a clear, concise, and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.
• Ability to manage communications internally and externally through media, social media, and other appropriate channels.

Thematic Area: Shared Services

Name: Customer Satisfaction/Client Management

Definition:

• Ability to respond in a timely and appropriate manner with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfill and understand the real customers' needs.
• Provides inputs into the development of customer service strategy.
• Looks for ways to add value beyond clients' immediate requests.
• Ability to anticipate clients' upcoming needs and concerns.

Thematic Area: Partnership Management

Name: Relationship Management

Definition:

• Ability to engage with a wide range of public and private partners, build, sustain, and/or strengthen working relations, trust, and mutual understanding.

Minimum Qualifications of the Successful Candidate

Min. Education Requirements

• Registered Professional Nurse and first-level degree from an accredited Baccalaureate Nursing Programme (University) or equivalent, such as an accredited Diploma Programme (4 years).
• Diploma recognized by the Danish health authorities to practice general medicine.
• Certificates in ECG, CPR or Basic Life Support, and ACLS or equivalent emergency medical care are an asset.

Min. Years of Relevant Work Experience

Five years of continuous clinical experience in nursing, preferably in a multicultural environment.

Required Skills

• Ability to work with computer and office software packages (MS Word, Excel, etc.) and knowledge of spreadsheet and database packages.
• Strong functional knowledge and skills as a medical practitioner.

Desired Skills in Addition to the Competencies Covered in the Competencies Section

• Knowledge and understanding of relevant United Nations Development Programme administrative policies and procedures is desirable.
• Demonstrated ability to work in teams and effectively interact with medical personnel and staff of all organizations involved.
• Excellent interpersonal and communication skills.
• Tact and absolute respect for medical confidentiality.
• An understanding of the Danish medical system is desirable.
• Experience in travel medicine is an asset.

Required Language(s)

Proficiency in both the English and Danish languages is required.

The Following Documents are Required from Applicants

1. Personal CV or P11, indicating all past positions held and their main underlying functions, their durations (month/year), the qualifications, as well as the contact details (email and telephone number) of the candidate, and at least three (3) of the most recent professional references of previous supervisors. References may also include peers.
2. A cover letter (maximum length: 1 page) indicating why the candidate considers him/herself suitable for the position.
3. Managers may ask (ad hoc) for any other materials relevant to pre-assessing the relevance of their experience, such as reports, presentations, publications, campaigns, or other materials.