Shine (formerly Ageras) is the financial copilot for entrepreneurs and small business owners.
Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine (formerly Ageras) is a leading European fintech unicorn on a mission to restore the joy of running a business by ending wasted time on financial admin. Shine (formerly Ageras) offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.
Part of something bigger
Today, Shine (formerly Ageras) is part of Cegid, a European leader in cloud software for finance and accounting. Together, Shine (formerly Ageras) is building Europe's leading financial copilot for small businesses and their accountants.
Shine (formerly Ageras) already supports more than 400,000 small businesses. As part of Cegid, Shine (formerly Ageras) now reaches over one million small businesses and 15,000 accountants across Europe.
Shine (formerly Ageras) is a multicultural team working from France, Germany, Denmark, and the Netherlands, contributing to a wider European network that spans Spain, Portugal, and Belgium.
Your hiring experience matters
Just as Shine (formerly Ageras) respects its customers' time, Shine (formerly Ageras) respects yours. Your experience with Shine (formerly Ageras) and Cegid should feel simple, transparent, and genuinely supportive.
If this sounds like somewhere you want to grow, Shine (formerly Ageras) would love to hear from you.
IT Department at Shine (formerly Ageras)
The IT Service Desk is a newly formed team within the IT department and offers a rare opportunity to help define and shape a brand-new team culture from the ground up. Shine (formerly Ageras) is not just here to troubleshoot; Shine (formerly Ageras) is here to clear the path. By fostering deep partnerships across the business, Shine (formerly Ageras) acts as a catalyst for success. Fostering a spirit of deep collaboration and proactive support, Shine (formerly Ageras)'s team's mission is centred on empowerment; day-to-day, enabling the business to do the things Shine (formerly Ageras) does best. This is more than just a support role; it is a chance to shape the future of how Shine (formerly Ageras) works together and serves its business community.
Your Role as an IT Service Desk Partner
Shine (formerly Ageras) is looking for two on-site IT Service Desk Partners – one to be based at Shine (formerly Ageras)'s Headquarters in Paris, and the other to be based on-site in Shine (formerly Ageras)'s Copenhagen offices.
Stepping into this role, you will play a key part in enabling a leading European fintech unicorn in its mission to restore the joy of running a business.
You will be the heartbeat of Shine (formerly Ageras)'s workplace efficiency. You are not just resolving tickets, but enabling a friction-free work environment that empowers every team member to do their best work, where your day-to-day is a dynamic mix of high-impact support and strategic collaboration.
As a primary point of contact for office users in either Shine (formerly Ageras)'s Paris or Copenhagen hubs, you will be an active presence in Shine (formerly Ageras)'s offices 5 days a week. You will help guide them through onboarding and offboarding experiences, ensuring processes from access to hardware setup and erasure set a positive tone for their journey here.
Whether you are troubleshooting hardware in meeting rooms, managing Shine (formerly Ageras)'s asset lifecycle with precision, or triaging critical requests in Jira Service Management to keep global operations humming, your work is the glue that holds Shine (formerly Ageras)'s digital and physical environment together.
Beyond immediate support, you are a critical link in Shine (formerly Ageras)'s escalation chain, collaborating closely with the IT Ops team to tackle complex technical challenges that fall beyond the first-line scope.
Your true influence lies in your ability to observe, adapt, and improve to refine processes, close gaps, and help shape a culture defined by proactive enablement.
You will leverage your experience in macOS and Windows environments, alongside your proficiency with Google Workspace, to act as a catalyst for success. Clearing the path of technical friction, you enable the business to focus on the innovation and creative work that defines Shine (formerly Ageras).
Within your first three months, you will master standard tasks to work independently on first-line support. Within six months, you will transition into a key contributor who identifies process improvements and helps solidify Shine (formerly Ageras)'s team's evolving ways of working.
About You
Shine (formerly Ageras) is looking for more than just a technical expert; Shine (formerly Ageras) is seeking someone who thrives on human connection and proactive problem-solving. Shine (formerly Ageras)'s ideal candidate is someone who views every ticket as an opportunity to enable a colleague and every technical friction point as a chance to innovate. You are naturally curious, service-minded to the core, and excited by the prospect of collaborating with a diverse team to define a brand-new service desk excellence. If you possess a "can-do" attitude and a passion for empowering others through technology, you will find a home here where your initiative is celebrated and your impact is visible every day.
Essential Requirements:
Evidence of relevant IT support experience
Language proficiency:
Fluent in English and Danish for Shine (formerly Ageras)'s Copenhagen hub
Fluent in English and French for Shine (formerly Ageras)'s Paris hub
Proven experience working within an IT ticketing system
Hands-on proficiency with Google Workspace or Microsoft 365
Experience supporting both macOS and Windows environments
Nice-to-Have Skills:
Experience with Okta (Identity and Access Management)
Familiarity with Kandji (Apple MDM)
Experience with Jira Service Management
Knowledge of Poly conferencing hardware
A keen interest in or experience with IT automations
Equal Opportunity Employer
Shine (formerly Ageras) follows the principle of equal treatment to consider all job applicants and does not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc., as per applicable law.
Shine (formerly Ageras)'s Recruitment Process
A 30-minute first call with someone from Shine (formerly Ageras)'s Talent Acquisition Team to get to know you better and share more about Shine (formerly Ageras).
A 45-minute interview to discuss your past experiences and the role Shine (formerly Ageras) is offering.
A 30-minute team introduction, followed by a soft skills interview to see how Shine (formerly Ageras) can best support your growth at Shine (formerly Ageras).
Offer
