Momo Wok is looking for a conscientious front desk manager for its restaurant. In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage booking and appointment schedules, and promote the restaurant in different media.
To be a successful front desk manager, you should provide exceptional customer service and strong leadership skills.
Front Desk Manager Responsibilities:- Defining and implementing front desk procedures.
- Hiring and training staff and managing the shift schedules.
- Supervising staff and all front desk activities, including bookings, appointments, phone calls, website, Facebook, and emails.
- Tending to guests' complaints and questions, and communicating with the chef about customer feedback.
- Ensuring that the dining area is kept clean and organized.
- Maintaining front desk office supplies and equipment.
- Managing budgets, records, and contracts.
- Generating reports and feedback for presentation to the owner.
- A college education diploma in marketing or a similar field.
- A good understanding of procedures and practices in booking and service.
- Excellent verbal communication skills in English and Chinese.
- Strong organizational management skills.
- The ability to provide exceptional customer service.
- Good leadership and training abilities.
