About Rohde & Schwarz Danmark A/S
Rohde & Schwarz is a German global technology leader with more than 15,000 employees operating in more than 60 countries. In the Nordics, Rohde & Schwarz Danmark A/S delivers state-of-the-art test and measurement solutions for telecommunications, aerospace, defense, and a range of mission-critical industries.
Rohde & Schwarz Danmark A/S's Service Team is a tight-knit, multicultural group of professionals from Norway, Finland, Sweden, and Denmark. Together, Rohde & Schwarz Danmark A/S keeps their customers’ critical infrastructure running smoothly, servicing the Nordic region, including the Baltics, Faroe Islands, Greenland, and Iceland.
As the Customer Service Representative, you will be a key part of Rohde & Schwarz Danmark A/S's Nordic Service Order Management unit. Working closely with the Service Sales Specialist and the rest of the team, you will provide reliable support and make a real difference in helping the team deliver great service to their customers and help keep the whole group synchronized and efficient.
Key responsibilities
- Synchronize daily activities – Together with the team, you will coordinate, prioritize, and track daily activities, ensuring workflows run smoothly and efficiently – like a well-orchestrated symphony.
- Support contract creation – Prepare and maintain service contracts in SAP, ensuring all details are accurate and compliant.
- Maintain master data – Keep Excel workbooks and SAP records up-to-date.
- First-line service order handling – Receive, verify, and forward service orders, making sure information is complete and delivered on time to the right stakeholders.
- Clear communication – Interact with customers and internal partners, communicating fluently and professionally in English and Danish, translating technical needs into actionable tasks.
- Foster a collaborative culture – Actively share successes, help colleagues overcome obstacles, and contribute to a supportive, learning-focused environment.
In this role, you will be an integral part of a close-knit team that spans Norway, Finland, Sweden, and Denmark, all working together to deliver seamless service to their customers.
Experience
Rohde & Schwarz Danmark A/S expects that you bring relevant experience from a similar position and are confident with a variety of administrative and coordination tasks in a dynamic environment.
What you’ll bring
Technical skills:
- Excel
- Basic SAP knowledge
- Familiarity with a CRM system
Personal qualities:
- Fluent in both written and spoken English and Danish.
- A clear and confident communicator.
- Flexibility – You thrive in a fast-paced environment.
- Ability to organize and prioritize many tasks simultaneously.
- Detail-oriented with a keen eye for accuracy.
- Solution-oriented mindset.
- Comfortably working in an international, multicultural team.
What Rohde & Schwarz Danmark A/S offers
- Dynamic, multinational team – Work side-by-side with colleagues from the Nordic countries.
- Professional development – Training in SAP, CRM, and service processes.
- Competitive salary & benefits – Including pension, health insurance, and a travel allowance for occasional trips across the Nordics (1-2 trips per year).
- Work-life balance – Flexible working hours.
- Inspiring workplace – Modern office in Herlev, close to public transport.
Start date
September 2026 (Rohde & Schwarz Danmark A/S is happy to discuss a mutually convenient start). Applications will be reviewed and interviews scheduled on an ongoing basis.
Report
You will be reporting to Rohde & Schwarz Danmark A/S's Nordic Sales Specialist, Service/Manager for the Nordic Service Order Management Team: Malene Jensen.
For more information about the job
You are welcome to contact Malene Jensen, malene.jensen@rohde-schwarz.com
How to apply
Send your CV and a short cover letter (max 300 words) explaining why you’re the right fit for this role to nina.timmermann@rohde-schwarz.com with the subject line “Customer Service Representative – Your Name.”
Rohde & Schwarz Danmark A/S will review applications on an ongoing basis and aims to reply within two weeks.
Rohde & Schwarz is an equal-opportunity employer. Rohde & Schwarz Danmark A/S celebrates diversity and encourages applicants of all backgrounds to apply.
