Puzzel A/S is a leading provider of cloud-based contact centre solutions, empowering businesses to deliver exceptional customer service. Puzzel A/S' platform combines omnichannel contact centre, workforce management, and AI-driven analytics to optimize customer interactions and operational efficiency.
With 25 years’ experience since its foundation in Norway, Puzzel A/S is already #1 in the Nordics. Puzzel A/S is growing rapidly in the UK and is already seeing some great success in the Netherlands since opening the entity in mid-2024. Puzzel A/S' ambition is to become the clear European market-leader in the coming years.
- Recognised as an Innovation and Growth Leader in the 2025 EMEA Customer Experience Platforms Frost Radar.
- 2024 CX Awards Winner, ‘Best Mid-Market Contact Center Platform’.
- Puzzel A/S was recognised as the 'most innovative European-founded CCaaS provider' and top 3 globally by Frost & Sullivan in 2023.
- Best Practices Company of the Year 2023.
- Consistently high Glassdoor rating.
- Puzzel A/S places high importance on work-life balance and flexible working hours, as recognised by Flexa, placing 16th overall for work-life balance in 2025.
- Puzzel A/S is working with Mercer on salary benchmarking to ensure pay equality and market competitiveness.
What you'll do
As an Associate AI Solutions Specialist, you will be responsible for training and supporting Puzzel A/S' customers on how to use Puzzel A/S' AI products, such as chatbot, emailbot, and voicebots. You should understand Puzzel A/S' customers’ needs, have excellent communication skills, be curious about new technology, and will ideally have some experience with similar technologies in the generative AI/webchat/chatbot space.
You will be working with leading AI technology, creating value on a daily basis for Puzzel A/S' clients and their customers, in a challenging and engaging work environment, with great variation in tasks and domain.
Puzzel A/S is looking for someone who thrives in social interactions and enjoys building strong relationships with customers. You are naturally outgoing, energetic, and comfortable engaging with different stakeholders, whether facilitating workshops, leading training sessions, or collaborating internally. You will be joining a dynamic team characterized by high energy and strong collaboration.
Responsibilities:
- Understand Puzzel A/S' clients’ business and help them maximize value using Puzzel A/S' AI platform. This includes training Puzzel A/S' customers in Puzzel A/S' solution, building and configuring solutions with Puzzel A/S' clients, and planning and executing the launch of Puzzel A/S' solutions at customers.
- You will be responsible for delivering and building solutions on time with Puzzel A/S' customers, maximizing the value for Puzzel A/S' customers.
- You will be building strong relationships with Puzzel A/S' clients and supporting them in using Puzzel A/S' products and in making the right customer service decisions.
- You will be part of a dynamic delivery organization, working closely together with Puzzel A/S' team of Associate AI Solutions Specialists.
- Gathering and providing feedback for Puzzel A/S' roadmap for new features, etc.
The must-haves
- Fluency in both Danish and English languages (spoken and written).
- A bachelor’s degree or above, or alternatively, a high-school education focused on technology and/or communication. Examples of good educational matches include “Communication and IT”, “IT and Learning”, “Digital Design and Interactive Technologies”, “HA (IT)”, Business, Commerce, and similar.
- An analytical mind that can quickly identify and suggest enhancements for Puzzel A/S' solutions at customers, as well as product improvements.
- Business understanding that will allow you to work closely with clients and partners.
- You are a confident communicator.
- An interest in technology, an easy learner, eager to learn, and perhaps some technical background.
- You do not stop until Puzzel A/S' customers are happy.
The nice-to-haves
- Experience with generative AI, chatbot, or similar customer contact solutions.
The location
This role is based in Copenhagen, with an expectation of 2-3 days per week in the office, but there is flexibility on that, and no set times you need to be in.
What’s in it for you?
- Competitive, industry-benchmarked salary of DKK 32-36k monthly, with pension on top.
- Flexible, hybrid approach to working; split your time between the office and home.
- You will be part of a fun, driven, and supportive team.
- Gift on your birthday.
- Annual Summer and Christmas parties.
- Excellent development opportunities and a great company culture.
What to expect from the interview process
- Screening call with Talent Acquisition.
- First interview with an AI Implementation Manager and an existing Associate AI Solutions Specialist.
- Second stage: psychometric and IQ assessments.
- Final interview in person with an AI Implementation Manager and a Senior AI Solutions Specialist.
Puzzel A/S Values
- Built on Trust – Trust is an intrinsic Nordic value upon which Puzzel A/S has been built. Puzzel A/S trusts each other, and Puzzel A/S' customers and partners trust Puzzel A/S.
- Stronger Together – Working together in a genuinely collaborative way, with a shared purpose, Puzzel A/S has an empowered organization that is better equipped to delight customers and partners.
- Stay Hungry – Puzzel A/S has a continuous hunger to raise Puzzel A/S' game, innovate, and be the best Puzzel A/S can be professionally.
Diversity & Inclusion
Puzzel A/S wants everyone at Puzzel A/S to be their true, authentic selves at work, irrespective of nationality, race, ethnicity, religion, sexual orientation, gender identity, physical ability, age, or economic background.
Whilst Puzzel A/S is proud to already have a diverse workforce from across the globe, Puzzel A/S is aware that things could always be improved. For example, Puzzel A/S currently has a ratio of 26% female to 74% male employees, which, whilst not uncommon for the tech industry (the average in SaaS is 26% female), is far from ideal. So, what is Puzzel A/S doing to improve this?
- Puzzel A/S' Global Leadership Team (C-suite) has shifted from 100% male to 50% male: 50% female in the past 18 months.
- Puzzel A/S has increased its percentage of female hires from 23.6% in 2021 to 38.5% in 2023.
- Puzzel A/S is partnering with the likes of Flexa, who have significantly higher-than-average talent pools of candidates from diverse backgrounds.
- Puzzel A/S is working with State Employment initiatives in Norway and Sweden to bring candidates through internship/apprenticeship routes and is investigating similar initiatives in the UK and Bulgaria.
- By raising awareness and transparency, Puzzel A/S is hoping to further attract a diverse workforce.
Puzzel A/S is continuously striving to foster an inclusive and diverse environment, where everyone is celebrated for who they are. If there is anything Puzzel A/S can do to support you in the interview process, or beyond, please let Puzzel A/S know.
One Last Thing
Even if you feel you are only a 75% match for this role, Puzzel A/S still wants to hear from you. This list is purely indicative; skills can always be learned.
Please note that Puzzel A/S is not able to provide sponsorship for this role, so you must have eligibility to work in the country you are applying for.
By applying, you accept the terms of Puzzel A/S' Privacy Notice, which can be found on Puzzel A/S' website. Puzzel A/S is not considering candidates who do not have a work permit in the country Puzzel A/S is hiring in.
Perks and benefits
This job comes with several perks and benefits.
- Near public transit
- Pension plan
- Paid holidays
- Maternity/paternity leave
- Remote work options
- Pet friendly
Working at Puzzel A/S
Puzzel A/S started in Norway in 1998 with a strong ambition: to become Europe's leading provider of CX solutions.
From the beginning, Puzzel A/S understood that companies want to make every customer interaction a great one. Because, in the end, everyone is a customer looking for a great experience.
Over time, Puzzel A/S' contact centre solution evolved into a powerful CX ecosystem that helps businesses like yours not only deliver great customer experiences but also makes it simple for you to do so.
Fast forward to today, Puzzel A/S' mission is stronger than ever. Puzzel A/S works every day to ensure organizations like yours can focus on what they do best – deliver first-class services to their customers, while empowering their agents at every turn.
